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The Management Sherpa

Manager Management

Manager Management

$141.00 CAD
$141.00 CAD $141.00 CAD
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About this Course

Manager Management takes a special type of leader. This workshop will expand participants' knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Course Content

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Grooming a New Manager

  • Set Specific Goals
  • Authority (What They Can and Can"t Do)
  • Create a Shared Vision
  • The More they Learn, the More Responsibility They Get
  • Case Study
  • Module Two: Review Questions

Module Three: Measuring Performance

  • Staying Within Their Budget
  • Setting Measurable Objectives
  • Skip Level Feedback
  • Collaborate on Criteria to be Evaluated
  • Case Study
  • Module Three: Review Questions

Module Four: Motivating Managers

  • Provide the Needed Resources
  • Bonuses and Incentives
  • Give Credit for Good Work
  • Keep Them Challenged
  • Case Study
  • Module Four: Review Questions

Module Five: Signs of Poor Management

  • Missed Deadlines
  • Team Turnover
  • Losing Customers
  • Little or No Growth
  • Case Study
  • Module Five: Review Questions

Module Six: Trust Your Team of Managers

  • Do Not Micromanage
  • Promote Open and Honest Communication
  • Reward Initiative
  • Trust, But Verify
  • Case Study
  • Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager

  • Keep the Information Confidential
  • Gather Information from Both Sides
  • Coach or Delegate the Solution
  • Follow-up with the Manager or Employee
  • Case Study
  • Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)

  • Writing Performance Reviews
  • Provide Clear and Timely Feedback
  • Praise in Public, Criticize in Private
  • Make Sure Your Door is Always Open
  • Case Study
  • Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)

  • Offer Advice, Not the Solution
  • Create a Supportive Environment
  • Building Ownership
  • 360 Degree Feedback
  • Case Study
  • Module Nine: Review Questions

Module Ten: When Do You Step In?

  • Unsafe or Dangerous Events
  • Legal Ramifications
  • Severe Financial Costs
  • Repeated Failures after Coaching Has Occurred
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities

  • Express Confidence in Their Abilities
  • Practice What you Preach
  • Have an Open Door
  • Their Success is Your Success
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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