Civility in the Workplace [eBook]

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. This book introduces the concept of civility, its importance to a company, and typical causes and effects.