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The Management Sherpa

Communication Strategies

Communication Strategies

$145.00 CAD
$145.00 CAD $145.00 CAD
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About this Course

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Module Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Customer Reviews

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S
Stephen Russel
Learning Opportunity

Not only did I get an amazing package of coursework, I also got to learn more about communication strategies for myself in day to day life. Awesome stuff, I'll be back for more!

T
Tonya Jones
Perfect way to start training

I started my training company by using these materials only. There easy to use and look professional. Now with one set of materials I hosted 2 training sessions already, about to buy another course! Thanks again for helping me grow my income!