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The Management Sherpa

Workplace Violence

Workplace Violence

$141.00 CAD
$141.00 CAD $141.00 CAD
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About this Course

In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help participants recognize certain behaviors and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.

Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What is Workplace harassment?

  • How to Identify
  • Costs to your business

Module Three: Identifying The Bully

  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism

Module Four: How to Handle Workplace Violence

  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan

Module Five: Risk Assessment (I)

  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options

Module Six: Risk Assessment (II)

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review

Module Seven: Being the Victim

  • What Is Not Considered Bullying
  • Steps to take

Module Eight: Checklist for Employers

  • 4 Step Process
  • Addressing all Employees
  • Code of Ethics
  • Policy and Procedures

Module Nine: Interview Process

  • Identify a Bully in the Interview Process
  • Warning Signs
  • Role Play
  • Case Study

Module Ten: Investigation Process

  • Advising your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation
  • The Findings
  • Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

  • Scope
  • Philosophy
  • Principles
  • Intent
  • Options
  • Informal Complaint Process
  • Formal Investigation process

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Customer Reviews

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C
Charles Morris
Great for Physical Labour Companies

I'manage a labour company, where testosterone can run high with our employees doing hard physical labour all day. While we have had incidence of verbal attacks between employees in the past, thanks to this courseware our on-site managers know the steps to take to de-escalate violent situations and get everyone back to work.

E
Elaine Jones
Scary but Important

The thought that some of your employees may be a danger in the workplace can be a scary idea, but taking steps to identify the problem before it happens is the best thing a business can do. That's why, when training new managers, we use this guide as a part of their training to make sure they know how to deal with any problematic situations that could arise.