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The Management Sherpa

Civility in the Workplace [eBook]

Civility in the Workplace [eBook]

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While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. This book introduces the concept of civility, its importance to a company, and typical causes and effects.

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About the Book

Improve your leadership and management skills by applying the core concepts of organizational behavior.

Navigating through the complexities of group dynamics in an organization can be daunting with challenges such as miscommunication and lack of cooperation often hindering individual performance. However, tackling and mastering these dynamics can lead to better outcomes. Organizational Behavior Essentials You Always Wanted to Know (2nd Edition) serves as a compass for creating successful, inclusive work communities that value diverse perspectives, experiences, and cultures, benefiting both individuals and organizations.

What's new – This edition, authored by Vic Clesceri, a specialist in organizational development and talent management, emphasizes the significance of change management in any organization. The book also provides a broad overview of different assessment methods, allowing organizations and individuals to better understand their personnel and set goals that would highlight their finest skills. Additionally, this book includes chapter quizzes and keywords to reinforce concepts necessary for achieving high performance in the sphere of work.

Part of the Vibrant Publishers' Self-Learning Management Series, this book equips managers, business leaders, HR specialists, and students with a foundational understanding of essential concepts required for organizational development.