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The Management Sherpa

Sensitivity Training [New]

Sensitivity Training [New]

$99.00 USD
$99.00 USD $99.00 USD
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365-Day Course Access: Your purchase includes access to this course for 365 days from the date it is assigned to you.
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About this Course

With our Sensitivity Training workshop, we will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization.

Course Outline

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Introduction to Sensitivity Training

  • Definition
  • History
  • Who Needs It?
  • Goals
  • Case Study
  • Review Questions

Module Three: Benefits

  • Raising Awareness
  • Interaction
  • Behavioral Changes
  • Productive Workplace
  • Case Study
  • Review Questions

Module Four: Stereotypes

  • Explicit
  • Implicit
  • Purpose
  • Effects
  • Case Study
  • Review Questions

Module Five: Discrimination

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Six: Sex and Gender Stereotypes

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Seven: Age

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Eight: Disabilities

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Nine: Religion

  • Employer Responsibility
  • HR and Best Practices
  • Elephant in the Room
  • Overcoming Stereotypes
  • Case Study
  • Review Questions

Module Ten: Handling Complaints (I)

  • Develop Process
  • Publish Process
  • Train Employees
  • Assess the Effectiveness of the Process
  • Case Study
  • Review Question

Module Eleven: Handling Complaints (II)

  • Gather Information from the Complainant
  • Evaluate the Credibility of the Complaint
  • Interview Those Involved
  • Take Action Against the Offender
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations

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